The management of the human capital is basic and is for this reason that to respect and to trust its team will bring many benefits to the development of the work, this is the good relation human being, therefore, a team is ' ' cara' ' of who dirige. To know to hear intently the suggestions and questionings of its team to be able to analyze the information and to transmit of transparent form the best orientaes in search of the results, leaving doubts on the objective tracings also is not important in this process, the necessary to be respected and not feared leader, having to know to deal with the authority that it possesss, however, keeping its respect with its collaborators; it must persist in its opinions and strategies, but yield when to perceive that it got positive contributions of led its; to search new forms constantly to carry through the existing tasks so that they remain attractive and they provide to bigger satisfaction during the work of all the involved ones; to obtain to identify difficulties found for its carried through and alternative team, actions to get greater resulted in lesser space of time and with bigger quality and also to distribute the tasks of consistent form and insurance, knowing to delegate and to trust those that had assumed the responsibilities which it delegated, everything this is at least wise. We can verify in many organizations, that the attendance imperfections can be related with the lack of care of the company with its employees, lack of training and knowledge of the mission, I still stimulate and overload of functions, losing its focus, motivated for one me the administration. According to Lacerda (2005, P. 18), what it defines if a product or service is good, are the attitudes of the customer ahead of the product or service by means of the set of the changes in the personal behaviors, attitudes and activities of the company throughout the time and not only at the moment of installment of the service or sales of a product. .